FREQUENTLY ASKED QUESTIONS

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We will ship to most destinations served by Royal Mail Special Delivery or Airsure.

Royal Mail Special Delivery serves all UK destinations, the Channel Islands and the Isle of Man.

The European Airsure destinations are: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. World Zone 1: Canada and USA. World Zone 2: New Zealand. We ship to Australia using Royal Mail Signed For.

Customers in non-EU countries will not be charged UK VAT on their orders.

Please use the MasterCard SecureCode or Verified by Visa facilities on the WorldPay payment system to ensure delivery.

We ALWAYS check for CNP fraud, and when discovered, will submit the fraudster's details to the appropriate authorities and anti-CNP fraud databases.

Q): Are you a real shop?

Yes - we have been trading at 26 Churchyard, Hitchin since 1999  Prior to that we had a shop in Letchworth. The shop opening hours are 10am - 5-30pm, Monday - Saturday.

Q): Watches on your site have sizes shown in millimetres. Is this the diameter of the watch case or the face?

The watch case - excluding the crown ('winder')

Q): If I buy a watch with a metal bracelet on-line - can you adjust the bracelet?

No. We strongly urge on-line customers to take their new watch to a competent jeweller or watch technician who has access to a SEIKO or STORM watch bracelet adjustment tool. There will be a small fee to pay for this service. Only the wearer can tell if the bracelet fits correctly. Owners of watch brands retailed by us requiring a bracelet adjustment can have the work done at our shop in Hitchin. Watches bought from us are adjusted free of charge. Watches not bought from us incur a £10 charge.

Q): How long does it take to receive an item bought on-line?

If the order is received before 5pm, Monday to Friday, and the item is in stock, it is sent the same day by Royal Mail Special Delivery or Recorded Delivery to arrive the next working day. Orders placed on Saturdays before 11am will be shipped that day to arrive on Monday. Items sent using Airsure to European destinations can take between 3 - 5 days; to the USA/Canada/Australasia 5-7 days as a guide.

Q): How reliable are the delivery date forecasts shown?

We try to offer customers our best estimate when out-of-stock items can be delivered. Please call us prior to ordering in case you have a deadline. In stock items will be delivered the next working day. Some items have to be specially ordered in from Switzerland - we will advise by, email, txt or telephone if this is the case.

Q): Can I have my parcel delivered at work?

Yes - but we will undertake some checks on the business address given. We do NOT deliver to hotels, PO Box numbers, or any address which we have concerns about.

Q): What brands of jewellery do you stock?

We sell over the counter the following well-known brands of jewellery:  Julie Martick, LeJU, Lau Lau, Amanda Cox, Prism Titanium, De Mexico, Mackintosh and Very Colourful Jewellery.

Q): Are you registered for VAT?

Yes - our registration number is GB 845 4178 11. All prices shown include VAT at 17.5%

Q): Who are the official UK service and repair agents for Mondaine and Victorinox Swiss Army watches and clocks in the UK?

Locker, Hull & Thornton Ltd., 1 Rearsby Business Park, Gaddesby Lane, REARSBY, LE7 4YH. Telephone: 01664 420003