FREQUENTLY ASKED QUESTIONS

  • We have been an authorised Mondaine and Victorinox retailer since 2003.
  • When comparing prices on other websites, please check the full delivered price.
  • Many of our prices are less than the RRP.
  • We deliver using Royal Mail Signed For Delivery for £ 2.60 in the UK.
  • Please do not order more items than we show in stock. It will delay the delivery. 
  • Email or telephone for stock issues or product advice.

TRACK YOUR ORDER ONLINE

Enter the data requested in the form below.

Email: 

Order Number: 

 

Track your shipment using Royal Mail's detailed on-line Track and Trace system.


Q): What are your delivery charges?

A): UK first class Royal Mail Signed For is £2.60 for items selling for up to £100.00; items selling for more than £100 are sent using Royal Mail Special Delivery costing £8.00.

Items sent to the rest of the World selling for up to £99.99 are sent using Royal Mail International Signed charged at £ 9.00. To some international destinations we offer Royal Mail International Tracked which costs £10.00 for items selling for more than 
£50.00. To Australia we only offer delivery by International Tracked due to International Signed For is not trackable.


Q): Which destinations do you ship to?

A):
 We ship by Royal Mail International Signed For to:

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Far East:  Hong Kong, Japan, Republic of Korea, Malaysia, Singapore, Thailand. Middle East: Israel. North America: Canada, United States. Oceania: New Zealand. South America: Because of delays in clearing customs and delivering to Brazil and Chile we have suspended shipments there.

We ship by Royal Mail International Tracked to:

Europe: Andorra, Austria, Balearic Islands, Belgium, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Hungary, Iceland, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. Rest of the World: Australia, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.

If your country is not listed, we do not ship there. (We no longer ship to South Africa as deliveries cannot be monitored).


Q): How long does it take to receive an item bought on-line?

A): If the order is received before 1pm, Tuesday to Friday, and it is in stock, it will be  sent the same day by Royal Mail Signed For  to arrive the next working day in the UK. Deliveries overseas will take longer. Orders placed on Saturdays and Sundays  will be shipped the following Monday if in stock. We are presently sending items that are in stock the same day of order.

Items sent using International Signed/Tracked to European destinations can take between 3 - 7 days; to the USA/Canada/Asia/South America/Australasia 5-10 days as a guide. Shipments to the USA are sometimes delayed because of poor weather conditions and/or security measures taken by US customs. Shipments within Australia are often delayed for no apparent reason. Australian customers are urged to contact their local office of Australia Post with the International Tracked tracking code.

IMPORTANT: Items that have to be specially imported from Switzerland and may take up to 14 working days to deliver in the UK and even longer overseas. 


Q): Do you have current information about a postal delivery problem?

A): Please use this Royal Mail link for current information about postal delays and incidents.


Q): Are you a real shop?

A): Yes - we have been trading at 26 Churchyard, Hitchin since June 1999. Our opening hours are 10-00am - 5-00pm, Tuesday, Wednesday, Thursday, Friday. 9-00am - 5-00pm Saturday. We are closed Sundays, Mondays and UK public holidays. IMPORTANT: Our shop is closed until Tuesday, 4th August.


Q) Can I have my parcel delivered at work?

A): Yes - but we will undertake some checks on the business address given. We do NOT deliver to hotels, PO Box numbers (unless in Australia), or any address we have concerns about.


Q): Who are the official UK service and repair agents for Mondaine and Victorinox Swiss Army watches and clocks in the UK?

A): 
Locker, Hull & Thornton Ltd., 10 High View Close, Vantage Business Park, Hamilton, LE4 9LJ. Telephone: 01664 420003


Q): Do you supply individual links for Mondaine or Victorinox bracelets?

A): 
No - we only supply complete replacement bracelets. Locker, Hull & Thornton Ltd - might - be able to assist. See above.


Q): Where can I get the replacement straps fitted to my watch?

A): In most towns there should be an independent watch repairer or jeweller - try them first. If you have a Debenhams or House of Fraser department store nearby, visit their jewellery/watch area where you may find an In-Time concession who can fit and size straps and bracelets. In-Time have 55 sites in the UK. Another local fitting option is TimpsonsMondaine are gradually introducing quick fit spring bars to their straps so that anyone can easily fit them.

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