TRACK YOUR ORDER ONLINE
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♦ Track your order using Royal Mail's detailed on-line Track and Trace system. It will direct you to your local mail service's tracking site.
Q): What are your delivery charges?
A): UK first class Royal Mail Signed For is £2.90 for items selling for up to £100.00; items selling for more than £100 are sent using Royal Mail Special Delivery costing £8.00.
Items sent to the rest of the World selling for up to £99.99 are sent using Royal Mail International Signed charged at £ 9.95. To some international destinations we offer Royal Mail International Tracked which costs £10.00 for items selling for more than £50.00. To Australia we only offer delivery by International Tracked due to International Signed For is not trackable.
Q): Which destinations do you ship to?
A): We ship to: Australia; Canada; Gibraltar; Guernsey; Hong Kong; Iceland; Isle of Man; Israel; Japan; Jersey; Republic of Korea; Malysia; New Zealand; Norway; Puerto Rico; Singapore; Switzerland; Thailand; United Kingdom and the United States. Because of the negative impact of Brexit and the EU/UK free trade agreement we have suspended shipments to EU member countries until further notice.
If your country is not listed, we do not ship there.
Q): How long does it take to receive an item bought on-line?
A): If the order is received before 1pm, Tuesday to Friday, and it is in stock, it will be sent the same day by Royal Mail Signed For to arrive the next working day in the UK. Deliveries overseas will take longer. Orders placed on Saturdays and Sundays will be shipped the following Monday if in stock. We are presently sending items that are in stock the same day of order if ordered by 1300 hours UK time.
Items sent using International Signed/Tracked to European destinations can take between 3 - 7 days; to the USA/Asia/Australasia 5-10 days as a guide. Delivery to Canada can take up to 28 working days due to delays in Canadian Customs. Shipments to the USA are sometimes delayed because of poor weather conditions and/or security measures taken by US Customs. Shipments within Australia are often delayed for no apparent reason. Australian customers are urged to contact their local office of Australia Post with the International Tracked tracking code.
IMPORTANT: Items that have to be specially imported from Switzerland and may take up to 14 working days to deliver in the UK and even longer overseas.
Q): Do you have current information about a postal delivery problem?
A): Please use this Royal Mail link for current information about postal delays and incidents.
Q): Are you a real shop?
A): Yes - we have been trading at 26 Churchyard, Hitchin since June 1999. Our opening hours are 10-00am - 3-00pm, Monday, Tuesday, Wednesday & Thursday. Friday & Saturday 10-00am - 4pm. We are closed Sundays and UK public holidays.
IMPORTANT: WE ARE IN A COVID19 TIER 4 AREA MEANING OUR RETAIL SHOP IS CLOSED UNTIL FURTHER NOTICE.
Q) Can I have my parcel delivered at work?
A): Yes - but we will undertake some checks on the business address given. We do NOT deliver to hotels, PO Box numbers (unless in Australia), or any address we have concerns about.
Q): Who are the official UK service and repair agents for Mondaine and Victorinox Swiss Army watches and clocks in the UK?
A): Locker, Hull & Thornton Ltd., 10 High View Close, Vantage Business Park, Hamilton, LE4 9LJ. Telephone: 01664 420003
Q): Do you supply individual links for Mondaine or Victorinox bracelets?
A): No - we only supply complete replacement bracelets. Locker, Hull & Thornton Ltd - might - be able to assist. See above.
Q): Where can I get the replacement straps fitted to my watch?
A): In most towns there should be an independent watch repairer or jeweller - try them first. If you have a Debenhams or House of Fraser department store nearby, visit their jewellery/watch area where you may find an In-Time concession who can fit and size straps and bracelets. In-Time have 55 sites in the UK. Another local fitting option is Timpsons. Mondaine are gradually introducing quick fit spring bars to their straps so that anyone can easily fit them.